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How to Fix Hotstar Playback Issue in Canada? [Troubleshooting Hacks]

  • Emily Olague by Emily Olague
  • Last updated: September 11, 2023
  • Shares: 0

Various bottlenecks can come forth, hindering your streaming experience. No wonder a popular query on search engines is ‘How do I fix Hotstar app’s video playback fail issue?’ Before moving towards fixes for the Hotstar Playback issue in Canada, it would be in your best interest to figure out what may be triggering the problem.

A Disney Hotstar error can result from an outdated app, low storage, poor internet connection, a router issue, or a restricted network at your workplace. The chances are that Hotstar may be under maintenance or the service is geo-restricted in your region.

Some quick fixes like disabling a VPN or proxy connection, updating your Hotstar app, upgrading your device, or switching to a fast internet connection or a network without a website filter can solve most Disney Hotstar connection issues like Hotstar Error NM 4000.

Additionally, using a reliable VPN service like ExpressVPN is the perfect solution to address most Disney Hotstar fatal error codes. perfectonly solution on how to fix Hotstar errors, including , when the streaming service is unavailable in your region.

Most times, a simple solution can solve a Disney+ Hotstar error. But before we jump to solutions, let’s preview why you are experiencing Disney Hotstar issues.

How-to-Fix-Hotstar-Playback-Issue-in-Canada

What is Playback Streaming on Hotstar?

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You won’t be able to stream your favourite content until you get rid of this error!

Playback Streaming on Hotstar is a flexible video streaming technology that ensures that the greatest possible video quality is automatically played based on available bandwidth, providing a superb video experience on cellular networks and WiFi internet connections.

Hotstar requires a minimum of 2 Mbps stable connection to ensure uninterrupted streaming. It self-adjusts the content’s quality depending on the connection. Plus, you have the option to adjust video quality from the settings.

Hotstar in Canada is the go-to destination for the best entertainment, including hit TV shows like Rennervations and Family: The Unbreakable Bond.

What Causes Hotstar Video Playback Error?

Before we look at how to fix Hotstar error, it’s good to understand the causes.

Hotstar Playback issue in Canada can occur for a variety of reasons. Hotstar does not support running on two devices simultaneously. It also does not work on a proxy network, especially when trying to get Hotstar in Canada.

Disney+ Hotstar error can also be caused by browser cache issues, wrong DNS settings, obsolete network drivers, or firewall permission settings when using a laptop.

If you use a smart TV like LG TV, the Hotstar playback error on TV is primarily caused by bandwidth less than 2 Mbps internet connection will cause buffering.

How to Resolve Hotstar Playback issue in Canada  [100% Workable]

It can be frustrating when you cannot watch Hotstar hit movies like Romancham due to a Disney Hotstar error.

If you are experiencing Disney Hotstar not working, there are several steps to rectify the Hotstar Playback issue in Canada, depending on the cause:

Update your Hotstar App from App Store on iPhone/iPad

One of the quick fixes to Disney Hotstar connection issues is updating your Hotstar app. Below are some quick steps to help you.

  1. Go to Google Play Store or App Store and search for the Disney Hotstar app.
  2. Tap on the Update option. (An Update option will be available to replace the Open Button whenever there’s an updated version).
  3. Click Open after the Hotstar app is updated and enjoy.

Disable VPN, proxy servers, and other unblocking software

Accessing Disney+ Hotstar a VPN hides your location, which causes Hotstar to terminate your connection resulting in a Disney Hotstar fatal error commonly referred to as Hotstar Error NM 4000.

When Disney Hotstar not working issue results from using a proxy or a VPN connection, you should disable them. Once Disney+ Hotstar determines your location, you can stream the best content, including Quasi and True Lies, without Disney Hotstar error.

However, to watch Hotstar titles in Canada, there’s no option but to use a VPN. A reliable premium service like ExpressVPN successfully changes your location without any issues.

Upgrade to a reliable VPN service

Since Disney+ Hotstar is unavailable in Canada, your only solution is to use the best Hotstar VPN to avoid the Hotstar Playback issue in Canada. ExpressVPN is a reliable service. Here’s how to set up an ExpressVPN Hotstar connection and watch all your favourite Hotstar content like Cooku with Comali, Soppana Sundari or Tomorrow, I’ll Be Someone’s Girlfriend Season 2.

  1. Sign up for the best Hotstar VPN. We recommend ExpressVPN
  2. Download and install the VPN app on your device.
  3. Open the VPN app and sign in with your credentials.
  4. Connect to a server in India. ( We recommend India via UK or Singapore).
  5. Go to the Disney+ Hotstar website and enjoy streaming at an incredible Hotststar price

Change the network settings to Automatic

You should also ensure your device’s network settings are set to automatic rather than Manual. If you watch Disney+ Hotstar on a Laptop or PC, follow these steps.

  1. Go to Control Panel, open the Network Connections sub-menu, and then Properties.
  2. Open the Internet Protocol v 4 (IPv4) properties by clicking on it.
  3. Select Obtain an IP address automatically and Obtain DNS server address automatically.

Clear your browser’s cache and cookies

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Clear your cookies and cache.

Another option is to remove your browser’s cache and cookies. Many issues are caused by stored cache and cookies. If you don’t know How to fix Hotstar error by deleting cookies and cache, just do the following.

  1. Open Google Chrome and click on the three dots in the top right corner of your PC.
  2. Choose More tools and then clear browsing data.
  3. Select a time range. If you wish to wipe everything, choose All Time.
  4. Select Cookies, other site data, Cached pictures, and files and click Clear data.

Restart the Hotstar app

Sometimes, closing and re-opening the Disney Hotstar app can be enough to enjoy elaborate content that includes leading sporting events like the Indian Premier League 2023. Here’s how to do it, depending on your streaming device.

If you are using iOS Devices:

  1. Double-click your device’s home button.
  2. Swipe the Hotstar icon off the carousel to close it.
  3. Relaunch the Hotstar app.

If you are on Android:

  1. Click the menu button on your device.
  2. Tap X on the top right corner.
  3. Restart the app

If you are experiencing a Hotstar Playback issue in Canada on a Smart TV, switch off and unplug your TV from power for 1 minute to resolve a Hotstar Playback error on TV.

DNS Problem

If you suspect the DNS problem is causing the Hotstar Playback issue in Canada, you can do the following.

  1. Start the command prompt by typing cmd into the Start menu.
  2. After that, type Ipconfig/register DNS.
  3. Wait for the process to finish, and type exit at the command line.
  4. Restart your computer.

Check that your device is linked to an efficient Internet connection.

If you are streaming Hotstar on cellular data or a WiFi network, ensure you are on a connection with a minimum of 2Mbps. If the speed test reveals your data has been capped, you can contact your ISP for an upgraded package.

Your ISP can also help you reset your entire network and modem. A hard rebooting of your internet connection can assist you in solving the Hotstar connection error.

FAQs – Hotstar Playback issue


First, make sure your device’s current time is set to IST. Then, Sign in to the Hotstar app with your Email and Password to begin your free one-week trial. Confirm your login with your Apple ID password, Touch ID On iPhone 6, 7, and 8 Plus, or Face ID for iPhone X-series,  Max, 11, 11 Pro,  and 11 Pro Max, and enjoy.


NM-4040 error occurs when the device time is not set to auto or is not the same as the internet time, or the content you are looking for is missing. You can readjust your device’s time settings to Hotstar’s. You should also check the content you want to watch is available on Hotstar.


ExpressVPN is a premium service that successfully bypasses Hotstar geo-restrictions in Canada. Connect to one of the two virtual Indian servers – India via the UK or India via Singapore.

Wrapping Up!

Disney+ Hotstar is a top-drawer video-on-demand streaming service thanks to an elaborate library of hit shows, movies, and sporting events. This is why it can be frustrating when you experience the Hotstar Playback issue in Canada.

In this article, we have delved into the possible causes for Hotstar not working in Canada, including geo-restrictions that limit Disney+ Hotstar’s coverage to India. But with our proven solutions, you can overcome Hotstar errors and watch your favourite content in Canada.

Suitably, among the solutions is using a reliable VPN service to access Hotstar in Canada. ExpressVPN is an efficient service that successfully unblocks Hotstar at impeccable speeds to enjoy the best entertainment without Hotstar connection issues.