Hotstar not working on Android TV in Canada? [Troubleshooting Hacks]

  • Emily Olague by Emily Olague
  • Last updated: September 11, 2023
  • Shares: 0

When Hotstar isn’t loading or the Hotstar app crashes on your Android TV, you might wonder, “Why is Hotstar not working on Android TV in Canada?”

As Hotstar has become more popular in Canada, some users report encountering buffering, slow connections, slow server loading, and app crashing issues. If you are experiencing Hotstar not working on Android Smart TV and looking for a solution, you are in the right place.

Hotstar is a popular video-on-demand streaming platform that is compatible with various devices, including Android TV. You can turn to the service for movies, shows, live and on-demand sporting events, etc. The best part is that a lot of these amenities are available on Hotstar’s free trial. Using a premium VPN like ExpressVPN can also make the process of streaming Hotstar in Canada smooth.

In this post, you’ll learn how to fix Hotstar not working on Android TV in Canada, so you can get the most out of Hotstar’s cost.


Why is Disney Plus Hotstar not working on Android TV in Canada – Major Reasons!

It’s a bummer to crave Hotstar content only to realize Hotstar not working on Android TV in Canada. Wondering, “Why Hotstar is not working on my TV?” Here are the major issues users encounter and their causes.

  • Inability to connect to a server and Long buffering. When your internet connection is slow or the server is experiencing high traffic, you’ll likely have issues connecting to the server. Long buffering is a problem brought on by slow internet speed.
  • App crash. This problem mostly affects customers downloading apps from sources other than the approved app stores on their Kodi or Roku devices or directly on their Android TVs.
  • An unsupported update. If the Hotstar app not working on Android TV, there may be an issue with an update. There is nothing you can do but wait till they release another update with bug fixes.
  • Inability to access my account. Typing in an incorrect username or password will lock you from accessing your account. If unsure, use the forgot password link to update your credentials.

You can also fail to access your account using a VPN since Hotstar won’t be able to discern your location.

How to Fix Disney Plus Hotstar not working on Android TV? [Tips and Tricks]

If you are experiencing Disney Hotstar not working on Android TV, you can follow the following steps to fix it.

Method 1- Update the Hotstar app / OS version on the Android TV

Updating your device can solve most issues, including Hotstar not working on Android TV in Canada. Here is how to go about it.

  1. Select the Home Button to open Apps Library.
  2. Then go to My Apps.
  3. Choose Update, and then select All.
  4. Next, Click on Update All.

Method 2- Check your network connection

Since Disney+ Hotstar is an OTT platform, active, reliable internet connectivity is required to access Hotstar in Canada effectively. You can test your internet connection on sites like and Ookla Speed Test.

If the speeds are below 5Mbps, you may have to contact your ISP if your bandwidth is capped.

WiFi restrictions on the HotStart API may also disrupt your network connection. To fix this, open your WiFi router dashboard, switch from a 5GHz band to a 2.4GHz band, and click save.

Method 3- Restart your Network

Hotstar, not working issues may come forth because of WiFi restrictions as your ISP uses an anonymous proxy. You can get a new IP by restarting your WiFi router. Unplug your modem or wireless router, then turn it back on after a few minutes.

If you use Hotstar on Chromecast, ensure the device is connected to the same Wi-Fi network as the Android TV.

Method 4- Clear the cache


Clear your cookies and cache.

Clearing corrupted data or cache can help resolve the Hotstar app, not working issues. To clear the cache, follow these steps.

  1. Close the Hotstar app.
  2. Long-tap the Disney+ Hotstar icon on the Home screen and tap Setting.
  3. Select Storage and open File Manager.
  4. Select Android and then the Data folder. Look for and Delete IN.STARTV.HOTSTAR folder.
  5. Launch the Hotstar app to access the setup screen with the login option.
  6. Log in to your Hotstar account.

Method 5- Check Server Status

The Disney+ Hotstar or your ISP servers could be down for some reason. You can check for real-time updates on their official social media accounts and reconnect once they’re up and running.

Method 6- Disable VPN on SmartTV

Using a VPN might stop Disney+ Hotstar from figuring out where you are. When Hostar cannot determine your location, it blocks you from accessing your account, resulting in Hotstar not working on Android TV in Canada.

Fix the Hotstar VPN error by accessing your installed VPN using the remote control. Once you’ve opened the VPN app, look for the or disable option and Disable the VPN.

Then, reload the page to access the Canada Hotstar library.

On the contrary, if you want to access India’s Disney+ Hotstar on Android TV in Canada, you must use the best VPN for Hotstar to access the content library that includes Secret Invasion, Pathaan (2023) or Shaitan. ExpressVPN has reliable virtual Indian servers to solve Hotstar not working problem when streaming Disney+ Hotstar outside India.

Method 7- Re-install or Re-Login to Disney+ Hotstar

Sometimes you can fix Hotstar not working in Canada by logging out of your account and then logging in again. To log out from Hotstar on your Android TV, follow the steps below.

  1. Open Menu and then go to My Account.
  2. Choose Logout and close the app.
  3. Open the app and go to Menu, and then My Account.
  4. You’ll be prompted to enter a code.
  5. Go to on your laptop or mobile to get a verification code.
  6. Enter the code and select Start watching Hotstar in Canada.

Re-installing the Hotstar app also resolves Hotstar not working on Android TV in Canada. Here is how to do it.

  1. On your remote, press Home Button and go to Apps.
  2. Go to Settings, and then Choose the Hotstar app.
  3. Select the app, and then click on Delete.
  4. Search for Hotstar from the Apps window.
  5. Install the Hotstar app.
  6. Open the re-installed Hotstar app and Sign in to watch Hotstar in Canada.

Method 8- Check your HDMI Cable


Check if HDMI Cable is connected properly or not!

If you use HDMI to get input from a Firestick or watch Hostar on an older Android TV, align the port you have chosen with the remote control cycle, i.e., ensure the remote control cycle is through the HDMI1 port if your input is via HDMI1.

You can also check for the following with an HDMI connection.

  • Verify HDMI to make sure the linked device is turned on.
  • Reconnect the HDMI Cable by removing it from the port and then re-connecting it.
  • Change your HDMI cable.
  • Recheck the linked video device’s output.


Yes, Hotstar is available on Android TV in Canada. To get Hotstar on Android TV for the big screen experience, Visit the Hotstar website and create an account and then Download the Hotstar app on your Android TV and Sign in with your credentials.

The latest version of the Disney+ Hotstar app for Android is incompatible with some Android devices running Android 4.0 and older. You may have to upgrade to a supported version.

All Android TVs operating Android 7.0 or higher can use the Hotstar app. However, older versions of Android TVs are not compatible with Disney+ Hotstar.

Wrap Up!

There is a ton of content on Hotstar, including new and classic TV shows. In addition to the expanding library of original programming, there are plenty of live sports and locally produced shows you can enjoy on a big screen using Android TV.

If you find Hotstar not working on Android TV in Canada, it can dampen your mood. Thankfully, this article has highlighted some major causes that might hinder you from accessing Hotstar on Android TV in Canada.

While only the app developer can fix some issues, and others may have to wait for your ISP to resolve an issue on their end, you can use the several methods we have listed to resolve Hotstar not working on Android TV in Canada due to corrupted data or cache all by yourself.